This policy explains delivery, collection, inspection and responsibility for orders handled by Miller Gadgets.
1. Delivery coverage
Miller Gadgets offers delivery worldwide. Delivery availability, courier method, cost and any destination restrictions are confirmed before payment and dispatch. International orders may be subject to customs procedures, import restrictions, duties, taxes or other destination charges.
2. Delivery timing
Deliveries within Lagos and Ogun State are normally completed within a few hours and should take no longer than 24 hours under normal circumstances. Deliveries to other parts of Nigeria may take longer. International delivery time varies by destination, courier, customs and local import procedures. An estimated delivery window will be communicated before dispatch, but courier and customs delays may be outside Miller Gadgets’ direct control. Miller Gadgets does not normally operate or deliver on Sundays and usually does not deliver on public holidays.
3. Delivery fees, customs and destination charges
Delivery cost depends on location, distance, courier, package size, value, insurance and delivery method. The delivery fee will be confirmed before dispatch. Unless Miller Gadgets agrees otherwise in writing, the customer is responsible for customs duties, taxes, clearance fees and other destination charges.
4. Delivery information
The customer must provide an accurate recipient name, telephone number and complete delivery address. Contact Miller Gadgets before dispatch if the address changes. Additional charges may apply where a courier must redirect or repeat a delivery.
5. Inspection on arrival
Customers should promptly confirm that the package belongs to them, the correct product was delivered, the visible condition matches the order and the basic contents are complete. Where a courier or local rules do not permit inspection before acceptance, record the unopened package and contact Miller Gadgets immediately if there is a problem.
6. Damage or loss
Where an order handled by an approved Miller Gadgets delivery service arrives damaged or is confirmed lost, Miller Gadgets will review the courier evidence and arrange the appropriate resolution. Customers must report visible damage or missing contents promptly and provide photos, video, packaging and courier information where requested.
7. Customer-arranged delivery
A customer may use their own rider, courier or shipping provider. The customer accepts responsibility for loss, delay, damage, customs handling or other issues caused by that independently selected provider after the order is released to them.
8. Missed delivery
If a rider or courier cannot reach the customer, Miller Gadgets will also attempt contact where practical. The delivery may be rescheduled or returned, and additional delivery, storage or return charges may apply.
9. Office collection
Customers may collect and inspect confirmed orders at Miller Gadgets, 18 Simbiat Abiola Way, Medical Road, Ikeja, Lagos. Another person may collect only after direct authorisation by the customer. Open Miller Gadgets on Google Maps.